KiWei Eltern | Helpcenter

Dear Parents,

Welcome to the KiWei parent app. To help you familiarise yourself with the app quickly and easily, you will find an overview and explanation of all functions here in the help centre. However, should you have any problems using the app, please do not hesitate to contact the management of your KiWei nursery. We hope you enjoy using the app.

Your KiWei Team of Stadt Weinstadt

Functionality

News feed

Under News you will find important information such as posts, invitations and daily activities. The “News” menu item opens when you start the app and looks like this:

Calendar

Gain an overview of activities related to your child(ren) in the calendar function. Access it by tapping “Calendar” in the bottom of the screen.

Choose to view activities by the day, week or month in the top of the screen.

Choose child or activity type by pressing the filter in the top right.

Drop Off & Pick Up

Get an overview of childcare times, pick-up person and pick-up times using the “Pick-up and drop-off times” function. Open the function by tapping on the clock symbol at the bottom of the screen.

Please note that you must adhere to the childcare times and form of care agreed and officially booked with the childcare facility (e.g. in Kinderhaus VÖ7: 7 am – 2 pm or 8 am – 3 pm | GT 8: 7 am – 3 pm or 8 am – 4 pm | GT 10: 7 am – 5 pm). A change indicated here does not affect the times subject to charges.

In the interest of orderly operation and the organization of the services, parents/guardians are requested to bring their child to the childcare facility no later than 30 minutes after the start of the agreed/booked childcare time, but under no circumstances before the facility opens, and to collect the child punctually after the agreed childcare time.

 

Access the changing menu by tapping a day. Update information by tapping it, and remember to tap “Save”.

If you still need to add pick-up persons, please contact your facility manager or deputy facility manager.

Absence

Report your child as absent by tapping on “Absence” below.

Here you will find an overview of the absences already created. You can create a new absence by tapping on “New” at the top right.

Select the child for whom you would like to report an absence due to vacation or illness by tapping on the slider behind the child’s name. Depending on whether it is an absence due to vacation or illness, fill in the fields and add a comment if necessary.

Messaging

You will find the Messenger in the menu. In Messenger, you can reach the educational staff via messages. Please note that our specialists mainly work with the child and only reply to messages when time permits. In urgent cases, you can still reach your childcare center by phone.

Select a child, and you will be able to start a conversation with the teachers of that child. 

Check-in message

Send a check-in message by tapping “check-in message” under the “more” tab.

Please note that the pedagogical staff cannot check messages continuously. Check-in messages can be viewed by all teachers throughout the day. Therefore, it must not contain personal information.

Choose child(ren), date and write the message. Please remember to press the checkmark in the top right. 

Posts

Find all old posts my tapping “posts” under the “more” tab. Tab a specific post to view it. 

View and download pictures of your child in the “gallery” function under the “more” tab.

View a single picture by tapping it.

Download or share the picture by tapping the download icon in the top right corner.

Please handle your child’s photos and portfolios with care. Respect the rights of your child, the work of the professionals and strictly avoid unauthorized disclosure. You are responsible for the distribution of children’s photos outside the app.

Playdates

Invite other children to playdates using the “playdates” function under the “more” tab.

Create a new playdate by tapping the “+” in the top right. Type the information, and add a comment if necessary.

The parents of the child will receive the invite through their newsfeed.

Permissions

Give permissions for certain activites requested by the daycare through the “permissions” function under the “more” tab.

Give permission by tapping the slider so it turns green. Please remember to save by tapping the blue checkmark. 

Index Card

Find the standard permission form using the “index card” function under the “more” tab. This is very important to fill out.
If you change your address or bank details, please continue to contact your daycare center management.

Give permission by tapping the slider so it turns green. Please remember to save by tapping the blue checkmark.

My Contact Info

Update or add contact information by using the “my contact info” function under the “settings” tab. Access it by tapping the more tab:

Then access settings by tapping the cogwheel

Then access my contact info by tapping it

Update or add contact information. If you change your address or bank details, please continue to contact your daycare center management.

Profile Pictures

Update or add profile pictures through the “profile pictures” function under the “more” tab.

Access settings by tapping the cogwheel

Access the profile pictures tab by tapping it

Add or update profile pictures by tapping them

Translation language

You can change the language for the translation function via “Menu” – “Settings” and “Translation language”. Messenger works with live translation in both directions with the selected language.

Access settings by tapping the cogwheel

Access the setting tab by tapping it

Add or update profile pictures by tapping them